Last updated August 26, 2020
Thank you for your purchase. We hope you are happy with your Gemini New York experience. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

What makes an item eligible for a return?

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

What is the return process?

To start your return process, please email customer service at and we will get back to you within 24 hours. Please place the item securely in its original packaging and mail your return to the following address with the provided shipping label:

Gemini Gems LLC
Attn: Returns
415 Madison Ave
Suite 800
New York, NY 10017
United States

When can I expect my refund?

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Are there items that cannot be returned?

The following items cannot be returned:

Items marked as non-refundable

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

All orders must be returned in original packaging and original condition.

Any further questions?

If you have any questions concerning our return policy, please contact us at: